Step 4 - Check FYI's Integration using Office Desktop.Step 3 - Check FYI's Integration using Office Online.Step 1 - Check Minimum Requirements and check Outlook and Office Updates are installed.This article covers the following areas which could be causing an issue and details what needs to be checked for each in turn. If you are running a Remote Desktop or a Terminal Server, refer to FYI Add-in for Office or Outlook not loading or failing to login - Remote Desktop or Terminal Server.If you are configuring the FYI Add-ins in a large practice, refer to Issues Configuring FYI for Enterprise Practices.Close this dialog to ignore the problem or click “Restart” to try again.' If your issue is specifically related to the error, refer to the FAQ Error 'This add-in could not be started.
The typical symptom is where users are unable to log in to FYI Add-ins in desktop Outlook or Office, whereas the FYI Add-in is enabled and works with online Outlook and Office for the same user. The FYI Add-ins can have issues (especially for the initial setup) integrating with the Microsoft desktop applications of Word, Excel and Outlook.
